Contact Us

Contact

How Can We Help?

Questions about your equipment order, need help choosing the right setup, or want to talk specs? Owned and operated by The Steel Sanctuary.

Most messages answered within 1 business day
Reach Us

Choose Your Channel

Email

support@thesteelsanctuary.com
Replies within 24 hours

Phone

(555) 000-0000
Mon-Fri 9am-5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions

How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your equipment all the way to your door.

Do you offer free shipping on equipment orders?

We offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.

What is your return policy?

We want you to be confident in your purchase. If something is not right, please contact our team at support@thesteelsanctuary.com and we will walk you through the return process. Full details on timelines and conditions can be found on our Return Policy page.

Can I exchange an item for a different model?

If you need a different smith machine, bench, or dumbbell set, reach out to our support team and we will help coordinate an exchange. We recommend contacting us before shipping anything back so we can confirm availability and provide instructions.

What weight capacity do your smith machines support?

Weight capacity varies by model and is listed on each product page under the specifications tab. If you are unsure which model fits your training needs, our team is happy to help you compare options and find the right fit for your home gym.

How do I choose the right adjustable bench for my setup?

The best bench depends on the exercises you plan to do and the space you have available. Our product pages include dimensions, incline angles, and compatibility notes for each bench. Feel free to email us at support@thesteelsanctuary.com with your space measurements and training goals for a personalized recommendation.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send A Message

Drop Us A Line

Select a topic...
Order Status
Product Question
Returns & Exchanges
Shipping & Delivery
Other
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

What We Stand For

Fast Response

Our support team aims to respond to every message within one business day, weekdays included.

Secure Checkout

Your payment and personal information are protected by industry-standard encryption at every step.

Built To Last

Our equipment is designed with heavy-gauge steel construction for long-term durability in home gyms.

Free Shipping

Most orders ship free within the Continental U.S. with full tracking from our warehouse to your door.